Refund policy

Lattes showed up wrecked?

Bummer, dude—we’re so sorry about that! 

If your lattes arrived punctured or leaking, we’ll hook you up with a FREE reshipment of your order. Just shoot us some pics to hello@chuhmatcha.com of the damage within 48 hours of delivery so we can make things right (and keep future shipments smooth for everyone).

Small dents? Those still taste good! They might not look perfect, but they’re totally safe to drink—so we don’t replace cans with just cosmetic damage. If you have a minute, we’d still love to know about it so we can improve our packaging. 

Appreciate you for rolling with the bumps in the road!

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Not vibing with your lattes?

Look, we totally get it—sometimes things just don’t click. Since our lattes are consumable, we can’t take returns. 

ACCESSIBILITY

Commitment to Accessibility
At CHUH, we are committed to making our website accessible to all users, including those with disabilities. We strive to provide an inclusive experience and ensure that our digital presence is user-friendly for everyone, regardless of ability.

Feedback & Assistance
We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or need assistance using our site, please contact us at hello@chuhmatcha.com

We will make every effort to respond to accessibility inquiries and provide alternative ways to access information if needed.

Third-Party Content
While we strive to make our website fully accessible, some third-party content or features may not be fully compliant with accessibility standards. If you experience any issues, please let us know, and we will do our best to address them.

Future Improvements
We are committed to ongoing improvements and accessibility enhancements. As technology evolves, we will continue to update our website to provide an inclusive experience for all users.

Thank you for visiting CHUH. Your experience matters to us!